As a user and consumer of Eibach, you have the right to be aware of all personal information collected about you through our company applet and website (https://eibach-china.com). We comply with the Civil Code of the People's Republic of China. The following details how we collect, use, disclose and prevent the sale of the personal information we collect.
This Privacy Statement has been developed with your needs in mind to help you fully understand our personal information collection and use practices, while ensuring that you ultimately have control over the personal information you provide to us. This Privacy Statement sets out how we collect, use, disclose, process and store the information you provide to us when you use our trading platform (including our website, client, mini programs and various products and services offered to you in new forms as technology develops). "Personal Information" under this Privacy Policy means data that identifies a specific individual, either by itself or by associating it with other information. We will use this information strictly in accordance with this Privacy Policy.
Our company website to provide you with services or products, we understand the importance of privacy to you, and will fully respect your privacy. Please read and understand this Privacy Statement (hereinafter referred to as "This Statement") before submitting personal information to Eibach. This Statement applies to Eibach Enterprise business websites, applications, products and services that display this statement or link to this Statement. Please read and understand this Statement before using it.
We have developed this Privacy Statement to help you understand the following:
1. How does Eibach collect and use your personal information
2. How does Eibach use cookies and similar technologies
3. How does Eibach share your personal information
4. Your rights in the processing of personal information
5. How does Eibach protect and retain your personal information
6. How does Eibach handle children's personal information
7. Third-party providers and their services
8. How is your personal information transferred around the world
9. How can this Statement be updated
10. How can I contact Eibach
1. How does Eibach collect and use your personal information
Personal information refers to all kinds of information relating to identified or identifiable natural persons recorded electronically or by other means, excluding information that has been anonymized. You may be required to provide personal information about yourself when you use Eibach websites, apps, products or services, and the type of data we collect depends on how you interact with Eibach. You are not required to provide personal information to Eibach, but in some cases, if you choose not to, Eibach may not be able to provide you with the relevant product or service or respond to or resolve the question you have. Please note that if you provide the personal information of another person, please ensure that you have obtained the authorization of the relevant personal data subject. We will only collect and use the personal information provided by you in the course of using the products and/or services or resulting from the use of the products and/or services, and obtain your relevant personal information from third parties for the following purposes as described in this statement. The personal information we may collect includes:
1. After obtaining your consent, we will provide you with the following functions/services, which require the collection of your personal information as follows:
1) Registration, login account and verification
When you log in to the platform with an Eibach account, we will collect your personal account information, including user name, password, and registered email address, for login and identification.
Before you register and use an Eibach account, please ensure that you read and comply with the Privacy Statement regarding your Eibach account.
2) Feedback on questions
When you have technical problems, feedback, we will contact you through the site private message, used to help you quickly locate the problem or solve the problem.
In the process of your use of complaint reporting service, we will collect your report content, report description, contact information (mobile phone number or email address), evidence materials, nicknames, in order to receive and process your complaint reporting request; If you are reported by others, we will collect your nickname, profile picture, signature, in order to verify the authenticity of the report.
3) Take the initiative to subscribe to notifications
When you individually agree to subscribe to Circles/topics, we will push you premium content related to the content you have subscribed to, as well as event notifications, through the email you set up in your personal center.
In order to better serve you, we may also invite you to participate in relevant coupon surveys via email.
If you do not wish to receive the above information, you can revoke your consent by unsubscribing at the bottom of the email.
4) Event and prize pick-up service
When you participate in community activities and get prizes, exchange gifts for points in the mall, and we issue caring gifts to you, including physical prizes, gift cards, we need you to provide mailing information, including: recipient name, contact phone number, detailed address, email address. Please note that your mailing information will not be modified and viewed after successful submission.
When you participate in offline activities organized by the community, we will contact you through the site private message, based on your request, we may also contact you through other ways to arrange events related affairs.
5) Comment and forum services
a) Information release. When you post, post topics, or comment on the community (including uploaded pictures, videos, attachments), such information will be publicly displayed. If it contains personal information, it is recommended that you disclose your personal information with caution.
When you post pictures, audio and video content in this community through mobile terminals, you need to open the album and camera permissions to select the content you post, otherwise you cannot post the above content, but it will not affect your use of other services.
b) Communicate and interact. You can fill in the user profile picture, nickname, personal signature, industry, and field of expertise to improve your personal information. Not filling in the information will not affect your normal use of other functions.
Your online status, likes, favorites, follow and be followed, posts, comments, points, user rank, Medal of honor will be publicly displayed in the personal home page of the account.
c) Private messages. You can interact with other users in the community through private messages. In order to maintain the stability of the service, we may collect your interaction information.
6) Personal information necessary for online shopping. Bank and/or credit card account numbers, as this information is processed through third party merchant service providers.
2. In order to fulfill legal obligations or other legal and regulatory requirements, we may collect and process the following information about you
In order to fulfill legal obligations or meet the basic requirements of other laws and regulations, and ensure the normal provision of products or services for you, we will collect the relevant information generated during your use of this community service, including:
(1) Log information. For the following purposes, we may collect your service request time, request protocol type, client IP address, request success status, requested resource path, client device information (such as device type, operating system type and version), access time, access page, search data.
• Troubleshoot errors in the event that you choose to send us the error details.
• To protect the security of our products, services and customers or users, and to implement and improve our loss prevention and anti-fraud programs.
• To comply with and enforce applicable legal requirements, relevant industry standards or our policies.
(2) Personal Information:
• Identifiers - first and last name, email address, postal address, phone number, social media account, date of birth, and order number.
• Customer records - first and last name, email address, billing address, postal address, phone number, transaction ID and IP address.
(3) Trading platform information:
At the same time, the purpose of collecting personal information is to provide you with products and services and to ensure that we comply with applicable laws, regulations and other regulatory documents. You have the right to choose whether or not to provide this information, but in most cases, if you do not provide it, we may not be able to provide the corresponding service to you, and we may not be able to respond to your questions. These features include:
A.Realize the functions necessary for online shopping
a) Commodity information display and search
In order to allow you to quickly find the products you need, we may collect information about the device you use our products and services, browser type to provide you with the best way to display product information. We will also use your personal information in order to continuously improve and optimize the above functions.
You can also search to find exactly the goods or services you need. We may retain your search content so that you can re-type or show you products related to your search. Please note that your search keyword information does not individually identify you and is not your personal information, and we have the right to use it for any purpose; Only when your search keyword information is used in combination with your other information and can identify you, during the combined use period, we will treat your search keyword information as your personal information and process and protect it together with your search history in accordance with this Privacy Policy.
b) Place an order
When you are ready to settle an item in your shopping cart, the system will generate an order for you to purchase that item. You need to fill in at least your consignee's name, delivery address and mobile phone number in the order, and the order number, the information of the goods or services you have purchased, the amount you should pay and the payment method will be indicated in the order; You can also fill in the consignee's fixed phone number, email address information to add more contact information to ensure that the goods can be accurately delivered, but not fill in these information will not affect the generation of your order. In addition, the list of items purchased is used to print invoices and enables you to determine the contents of your package.
All of the above information constitutes your "order Information." If the goods or services you purchase belong to the trading platform itself, in order to help you realize the order-related services, we will use your order information to verify your identity, confirm the transaction, pay and settle, complete the delivery, query and display the order details for you, and provide customer service consultation and after-sales service. If the goods or services you purchase are provided directly by a third-party merchant, and the delivery, customer service and after- sales service of the goods are provided to you by such merchant, we will provide your order information to such merchant to achieve such purpose. If a third party merchant entrusts our trading platform to provide the aforementioned delivery, customer service and after-sales services, we will also use your order information to provide such services to you.
c) Payment function
After you place an order, you can cooperate with the third-party payment institutions (including wechat Pay, Alipay and other payment channels, hereinafter referred to as "payment institutions") to provide payment services. The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions so that they can confirm your payment order and complete the payment.
d) Deliver the product or service function
When you place an order and choose cash on delivery or complete payment online, the third- party delivery companies (including SF Express, etc., hereinafter referred to as the "delivery company") that cooperate with the trading platform will complete the delivery of your order. You understand and agree that the third party delivery company cooperating with the Trading Platform will use your order information in the above steps to ensure the safe delivery of your ordered goods.
e) Customer service and after-sales functions
Our phone service and after-sales functions will use your account information and order information. To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you.
When you need us to provide customer service and after-sales service related to your order information, we will inquire your order information. You may provide other information than the above when communicating with our customer service staff, such as when you ask us to change the delivery address, contact person or contact number. You can contact our customer service to inquire and apply for the after-sales service of the goods.
B. Functions necessary to ensure the security of the transaction
In order to improve the system security when you use our products and services, more accurately prevent phishing website fraud and protect the security of your account, we may judge the risk of your account by understanding your account information, browsing information, order information, device information and other means, and may record some links (" urls ") that we think are risky.
(4) You can choose whether to authorize us to collect and use your personal information
A. In order to make your shopping more convenient or more fun, so as to improve your online shopping experience on the trading platform, we may collect and use your personal information in the following additional functions. If you do not provide these personal information, you can still do online shopping, but you may not be able to use these additional functions that can bring you shopping fun or you need to fill in some information repeatedly when purchasing some goods. Some of these additional features include:
a) Camera-based (camera) additional features: Features that allow you to capture photos/videos to describe the problem to customer service.
b) Additional functions based on picture upload: you can upload picture product evaluation on the trading platform, describe problems to customer service through pictures, and upload short video content.
B. The above additional functions may require you to open the access rights of your camera (camera) and photo album (photo library) to us in your device to realize the collection and use of information involved in these functions. Please note that if you open these permissions, you authorize us to collect and use these personal information to achieve the above functions. If you close the permissions, you cancel these authorizations. Then we will no longer collect and use your personal information. Also unable to provide you with the above and the above additional functions may require you to open your camera (camera), photo album (photo library) access to us in your device, in order to achieve the collection and use of information involved in these functions.
2. How does Eibach use cookies and similar technologies
(1) Cookies
To ensure the proper functioning of websites and applications, we may need to store small data files called cookies on your computer or mobile device. A Cookie is a plain text file that a web server stores on your computer or mobile device. The contents of a Cookie can only be retrieved or read by the user or the server that created it. Each Cookie is unique to your web browser or application. Cookies usually contain an identifier, a site name, and some numbers and characters. With the help of cookies, a website or application is able to store data such as user preferences or items in a shopping basket.
Eibach has enabled cookies for the same reason that most websites or Internet service providers have enabled cookies - to improve the user experience. With cookies, a website or application can remember information about a user's visit and save Settings such as the language, font size and other browsing preferences of a computer or mobile device. This means that users do not need to reconfigure user preferences each time they visit. If a website does not use cookies, it will treat users as new visitors every time they open a web page. For example, if you log in to a website and then go to another page, the website will not recognize you and you will be asked to log in again. Eibach does not use cookies for any purpose other than those described in this statement. You may manage or delete cookies according to your preferences. See AboutCookies.org for details. You can clear all cookies saved on your computer, and most Internet browsers have a feature to block cookies. However, if you do this, you will need to personally change the user Settings each time you visit our website. For more information on how to change your browser Settings, visit the following link:
Internet Explorer Google Chrome Mozilla Firefox Safari Opera
(2) Website beacons and pixel tags
In addition to cookies, we also use other similar technologies such as website beacons and pixel tags on our websites and applications. For example, e-mails sent to you by Eibach may contain urls that link to the content of Eibach's website. If you click on the link, Eibach tracks the click to help us understand your product and service preferences and improve customer service. A website beacon is usually a transparent image embedded in a website or email. With the help of a pixel tag in an email, we can tell if the email is open. If you do not want your activity to be tracked in this way, you can do so by clicking on the unsubscribe link in the email.
Your use of our website or app means that you consent to the use of cookies, website beacons and pixel tags as described above.
3. How does Eibach share your personal information
In general, Eibach will not share your personal information with other parties, except in the following scenarios:
(1) We share information within the scope of your authorization with third parties designated by you;
(2) we may share your personal information with our affiliates. We will only share your information with our affiliates for specific, clear and lawful purposes, and will only share information necessary to provide the service;
(3) In cases where certain services are provided by an authorized partner of Eibach, we will share your personal information with that partner as described in this statement.
(4) Eibach may also share your personal information with relevant law enforcement authorities as required by applicable law or in response to legal proceedings. In some jurisdictions, your Personal Information may also be shared with a transacting party if Eibach is involved in a reorganization, merger, division, bankruptcy or liquidation proceeding, and you will be notified of that action.
(5) We may share your Personal Information with other parties after obtaining your separate consent.
In the above cases, we will share your personal information with our partners or other parties. For more details, please refer to the List of Information Shared by Third Parties.
4. Your rights in the processing of personal information
You should ensure that all personal information submitted is accurate. Eibach will make every effort to maintain the accuracy and completeness of personal information and to update this data promptly.
Where required by applicable law, you may (1) have the right to access and copy specific personal information that we hold about you; (2) request that we update or correct inaccurate personal information about you; (3) refuse or limit our use of your personal information; And (4) ask us to delete your personal Information; And (5) ask us to explain our personal information processing rules. If you would like to exercise the relevant rights, please click here to feedback to us online. For security purposes, you may need to provide a written request. We may refuse to process a request if we have reasonable grounds to believe that it is deceptive, unenforceable, or impairs the privacy of others.
You also have the right to withdraw your consent at any time if Eibach processes your personal information based on your consent, as required by applicable law. However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent prior to withdrawal, nor will it affect our processing of your Personal information based on other appropriate legal bases.
5. How does Eibach protect and retain your personal information
Eibach takes the security of personal information seriously. We employ appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technology to ensure the confidentiality of your data; We use protection mechanisms to protect data from malicious attacks; We deploy access control mechanisms to ensure that only authorized personnel can access personal information; And we conduct security and privacy training courses to enhance employees' awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please be aware that no security measures are perfect.
We will retain your Personal Information for the period necessary to achieve the purposes described in this statement, unless the retention period is required or permitted by law or is permitted by law. The retention period of your data may vary from scenario to scenario and from product to service to product. The criteria we use to determine the retention period include: The time required to retain personal information for the completion of the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the safety of systems, products and services, responding to possible user inquiries or complaints, and locating problems; Whether the user agrees to a longer retention period; Whether there are special requirements for data retention in laws, contracts, etc. You can also choose to cancel your account, after you cancel the account, we will stop providing products and services based on the account, and in the absence of special legal requirements, delete your corresponding personal information or anonymize it.
6. How does Eibach handle children's personal information
In general, our websites, apps, products and services are not directed to minors under the age of 14.
If you are a minor under the age of 14 in China, your guardian is required to read and agree to this Statement before using our Website, Apps, products and services.
If you are the guardian of a minor under the age of 14 and believe that Eibach has collected personal information from a minor under the age of 14 without consent, please promptly contact Eibach in accordance with Section 10 of this Privacy Statement and we will try to delete the relevant personal information as soon as possible.
7. Third-party providers and their services
In the course of your experience, you may receive content or web links from third parties other than Eibach. Eibach has no control over the redirected pages or their content. You may choose whether or not to access links, content, products and services provided by third parties. The personal information you provide on third party websites is collected and processed by third parties independently of Eibach's processing activities with respect to your personal information. Eibach has no control over the privacy and data protection policies of third parties and such third parties are not bound by this statement. Before you submit personal information to third parties, please refer to the privacy protection statements of these third parties.
8. How is your personal information transferred around the world
Eibach is a multinational company, which means that your personal information collected by Eibach may be processed in the country where you use the product or service, in other countries where Eibach or its affiliates, service providers, business partners have a presence, or be accessed from those countries. The personal information we collect and process in our operations within the People's Republic of China will be stored within the People's Republic of China and will not involve cross-border transfers.
9. How can this Statement be updated
Eibach reserves the right to update or amend this Statement from time to time. If our Privacy Statement changes, we will post the most recent version of our Privacy Statement here. If we make a material change to our Privacy Statement, we may also send you notice of the change through different channels, for example, by Posting a notice on our website or by Posting a separate notice to you.
10.How can I contact Eibach
If you have any privacy complaints or questions to contact the Eibach Data Protection Officer, click here. If you are not satisfied with our response, especially if our processing of personal information has harmed your legitimate rights and interests, you can also lodge a complaint or report with the regulatory authority in your country or region.
Last updated: April 2024